Printing has returned. And print account balances are restored. To check your account, HPL Staff can help via phone, email, chat and in-branch. Print on the Go and Online Payments are not yet available. Thank you for your ongoing support.
Member FAQs:
- What happened with printing?
The City of Hamilton cybersecurity incident on February 25 impacted public printing networks. - How do I check my account?
Please log in to a computer at any of our branches to see your balance listed in the PaperCut pop-up on the top right of the screen. You can also ask Library Staff for help. - Where is my balance?
We have restored balances as accurately as possible. If you notice a discrepancy, please speak with Staff at any branch, chat online at hpl.ca, email askus@hpl.ca or call 289-779-7588. - My balance needs to be corrected. How can I fix this?
Please speak with Library Staff via phone, chat, email or in-branch. - What if I have questions?
Please reach out. Library Staff are available to answer questions in-branch, online at hpl.ca, via email at askus@hpl.ca or by calling 289-779-7588. - Can I still email the Gmail account at my branch?
No. Gmail printing is no longer available. - Can I scan to USB?
Yes, ask Library Staff for assistance.