Troubleshooting

Some tips and tricks for solving your issues with eBooks and eAudiobooks

Libby: Problems Using Libby on iOS 9 and Older Web Browsers
As of October 2021, Libby is no longer supported on iPhones and iPads running iOS 9. This is because of a recent change made by Libby's web certificate ...
Fri, Sep 22, 2023 at 10:08 AM
Libby: Contacting Support
1. Visit Libby Help Center: You can access it by clicking on the "Help" button in the app or by visiting https://help.libbyapp.com/en-us/categorie...
Tue, Sep 10, 2024 at 5:28 PM
OverDrive/Libby - Restoring PIN Service
As of Thursday, July 18, Holds can now be accessed in OverDrive/Libby!   You can also borrow and place Holds through our Reciprocal Borrowing Partners (Kin...
Sat, Jul 20, 2024 at 9:30 AM
KOBO Not Syncing from Libby/OverDrive
Kobo devices rely on the Kobo Catalogue to sync borrowed eBooks from HPL collections. A book borrowed through Libby/OverDrive will only sync to a Kobo if th...
Mon, Jun 8, 2026 at 4:42 PM
Adobe Digital Editions (ADE) Sign-In Transition FAQ
Overview Adobe has recently announced that it is transitioning its eBook platform to Wipro, which will operate the service under the new name ByteBooks.  ...
Tue, Jun 23, 2026 at 10:30 AM